Product Cross Referencing - Receive customer product usage lists and provide equal and/or alternate product information from the Global Industrial website and catalog at times in short turnaround timeframes
Research and analyze internal costing and pricing information for products
Analyze large data sheets from external partner for accuracy and correct product matches.
Support Bid Desk team on product Cross Reference research needs for time sensitive bid opportunities
Work with other Global Industrial associates, product managers, and vendor partners to gather information, resolve customer needs, and improve processes
Maintain and manage internal Cross Reference database tool
Support individual and team KPIs
Competencies and skills
Strong attention to detail and organization
Excellent written communication and comprehension
Independent decision-making skills with the ability to handle and resolve complex issues
Conversational, patient and confident demeanor with a positive attitude
Motivated to create and perpetuate a team environment in a remote environment with other associates
Demonstrated ability to complete projects and assignments accurately in a fast-paced environment
Ability to use Windows based systems, email and chat programs
Qualifications:
High school diploma or GED
Experience in deadline driven environment with high attention to accuracy
