Della Adventure & Resorts Pvt Ltd
Location
India | India
Job description
Job Description
Job Title: Wellness Head
Function: Spa
Location: Lonavala
Primary Purpose
To head the Spa operations, team management, and training to deliver an excellent Guest experience. To upsell Spa & Salon treatment by meeting guests to achieve revenue targets.
Major Skills And Accountabilities Of Position (4-6 Major Accountabilities)- Exceptional Upselling, negotiation and relationship building skills
- Base promotional and staffing decisions on service revenue per minute and per hour.
- Current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
Duties and Responsibilities
- Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards.
- Responsible for the Training of Spa Therapists and Spa Receptionist according to their Training Need.
- Responsible in handling Spa operations & sales
- Responsible for taking monthly inventories and report submission.
- Responsible for generating revenue report on daily and monthly basis.
- Responsible for upselling the Spa & Salon treatment by meeting guests during check-in/ breakfast.
- Responsible for upselling spa treatments from Spa Desk during busy operations
- Coordinating with Spa Sales Manager for area allocation for upselling.
- Responsible for achieving sales targets as assigned on monthly basis.
- Coordinate and design different strategies and programs to boost spa sales.
- Project and maintain acceptable payroll commitments.
- Use financial plans for spotting trends, measuring productivity and monitoring progress.
- Implement opportunities for managing operational costs and boosting the bottom line.
- Develop procedures for accurate inventory control and monitoring.
- Implement full spa product and service purchasing standards and ensure compliance.
- Administer staff and client scheduling for maximum revenue generation and profitability.
- Develop Spa's Marketing Strategy and ensure a consistent image is being portrayed.
- Develop and maintain gracious and efficient front desk procedures.
- Maintain and update all necessary internal and external signage.
- Create ongoing in-house promotions and activities to stimulate sales, staff and customers.
- Guide business decisions by staying on top of Spa industry trends.
- Consistently develop and grow retail sales through training, tools and monitoring.
- Ensure the Spa is always staged for maximum buyer impact.
- Anticipate, identify and ensure customer needs are being met in the best possible way.
- Monitor customer satisfaction with surveys, focus groups and comment cards.
- Develop and deliver credible, competitive, value-plus service to the customer.
- Uphold gracious front desk procedures in the booking and handling of customers.
- Maintain fresh, effective programs to consistently retain and grow customer base.
- Develop and maintain compensation guidelines for customer complaint handling.
- Implement ongoing skills training to ensure service standards are being upheld. .
- Perform staff evaluation reports with proposed action plans.
- Effectively administer and monitor staff scheduling procedure.
- Demonstrate an exceptional level of professionalism for the staff to emulate.
- Create a motivating environment of sincerity, warmth and fun for staff and guests.
- Maintain an up to date version of the Spa procedure manual and ensure compliance.
- Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.
- Ensure equipment is maintained in good working order.
Experience And Qualifications Required For The Job Should be a Graduate or relevant diploma with experience of minimum 7-8 years in good hotel brands.
Minimum Qualification: Should be a Graduate or relevant diploma
Minimum Job Experience: Minimum 7-8 years in good hotel brands
Reporting to: Director
Travel: N/A Apply Now
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