Customer Service Voice-Freshers/Exp - Kolkata

Location

Kolkatta | India

Job description

Greetings,

Excellent Opportunity for Under Graduate/Graduate Freshers/Exp in a Renowned top MNC client company @Kolkata

Our Client is an Indian multinational company that provides technology and business process outsourcing services.

Job Title: International Voice support

Work Location : Kolkata

Any Under Graduate/Graduate Fresher can Apply.

Experience in international Voice Process candidate can apply for this Job

Shift: US Shift (evening & night shift)

Job Description :

• Answer incoming calls and respond to customers emails.
  
• Management and resolve customer complaints.
  
• Sell products and place customer orders in the computer system.
  
• Identify and escalate issues to supervisors.
  
• Provide product and service information to customers.
  Week Off: 2 days rotational week off. 5 Days working

Requirements

Qualification: Undergraduate & Graduate 

Candidate should have - 

• Good Communication skills.
  
• Take calls Over Phone which involves working in different time zones.
  
• Take calls from Global clients and initiate the right responses to them, positively and professionally.
  
• Flexible to work in shifts.
  
• Excellent English - both verbal and written communication skills.
  
• Knowledge of customer service principles and practices.
  
• Good technical knowledge.
  

Benefits

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Job tags

Salary