Operations Manager (Cards)

Location

Bangalore | India

Job description

Roles and Responsibilities: -

The role would offer an opportunity to drive Card operations initiatives for PhonePe while working closely with the Card Network(s), industry's leading banks and other ecosystem participants.

• Managing relationships for Credit Card Issuance and other business-operations engagements.
• Managing operational tasks by gaining relevant context for driving conversations with cross-functional teams, including tech, product and business teams.
• Ensure timely reconciliation and resolve any discrepancies
• Manage Card Issuance performance metrics and drive improvements in Card Issuance rates and TATs.
• Collaborate with cross-functional teams, including Product, Finance, Biz-Fin, Accounting, Tech Team, Customer/Merchant Support, and others, to ensure operational efficiency and improve the overall user experience.
• Manage relationships with sponsor banks and Interact with internal and external stakeholders, including networks, to ensure smooth operations and timely resolution of issues.
• Monitoring and reporting daily performance of the categories. Identifying areas of improvement and collaborating with internal/external teams to ensure enhancements are executed on time.
• Identifying issues & lead process streamlining as & when required. Set up SOPs for any business operational tasks and actualise them diligently.
• Assigns appropriate work and holds team members accountable for performance.
• Focus on driving automations.

Role Requirements:-

• Bachelor's degree in business, finance, or a related field.
• At least five years of experience in card issuance operations or a related field.
• Strong understanding of Card operations, including reconciliation, performance management, and relationship management
• Excellent interpersonal and communication skills with the ability to build and maintain relationships with internal and external stakeholders.
• Experience working cross-functionally.
• Strong analytical skills and the ability to use data to drive decision-making.
• Proven track record of driving process improvements and delivering results.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Understanding of regulatory guidelines and industry standards related to Card issuance.
• Experience working on MS Excel and SQL.
• Ability to evaluate, streamline and set up processes for scaling up business operations
• Manage, mentor, coach and bring best practices to early career employees' working rhythms.
• Be obsessed with user and merchant experience with a strong execution bias.

Job tags

Salary