CS & OTC Associate

Location

Chennai | India

Job description

• You will take ownership for orders from internal customers for a range of our products including publications, journals and books
• You will oversee the ordering processes to ensure successful and on-time delivery
• You will have the opportunity to learn, develop and create complex reports for sharing insights and knowledge

Responsibilities

• Always maintain Customer experience
• Ensure all the assigned activities orders / agreements / emails are processed within the agreed TAT quality.
• Respond professionally to customer queries by phone/ and e-mail using the Best Practice guidelines.
• Adhering to Business/Process requirements as per SOP/Training Module.
• Develop in-depth knowledge of their process/business.
• Complete RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs
• Understand and have end to end process knowledge for the process.
• Ensure all assigned application UATs are completed within schedule.
• Ensure Quality Audited whenever required for the team.
• Be the key resource and support for the Account Manager in the sales process.

Requirements

• Have good experience in a customer service or customer-facing role.
• Be a great problem solver, resolving problems using existing solutions.
• Be able to adapt and flex to deliver multiple priorities in a rapidly changing administrative environment.
• Have excellent computer skills in Microsoft Office with proficiency in Excel and the ability to learn new systems.
• Be fluent in English, verbal and written and have excellent all-round communication skills.
• Able to work as a team player and to effectively collaborate within a matrix organization.

Job tags

Salary