Confidencial
Location
Jordan | India
Job description
Work Location: Saudi Arabia - on-site
Role Description:
For F&B company we need 'The Head of Retail/Retail Operations Manager' will oversee all of the daily operations of all our 11th Stores. He needs to be passionate about delivering exceptional levels of customer service and driving sales and all KPIs. He will manage the store's managers and employees, including hiring, performance evaluation, scheduling and assigning duties and responsibilities by training, coaching, and developing the team. The Head of Retail/Retail Operations Manager will be responsible for motivating, and engaging staff, and ensuring the staff represents and embraces our Values and understands our goals. He will also hold regular team meetings to communicate with the staff.
Responsibilities:
• Complete and update all retail targets and communicate to the team.
• Supervise all store operations, optimist sales and profits, control relevant store costs and support and implement Merchandise, Marketing & and other in-store initiatives.
• Manage the supply chain process by maintaining control of inventory management, the production process, distribution, and sales.
• Develop SOPs, action plans, manuals and other operational documents.
• Ensure performance against objectives by evaluating the skills and resources of the company.
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• To ensure all HR and H&S policies and procedures are adhered to.
• Lead and be responsible for recruitment, interviews, selection, training and development of new employees.
• Carry out performance reviews on each team member to manage and motivate individuals as well as provide clear direction and support.
• Responsible for the induction and development of the team by providing on-the-job training and assessing progress, through written reviews and probations.
• To identify and proactively manage any poor performance issues using appropriate company policy.
• Guide all retail managers to ensure a consistent and exceptional standard of customer service in all retail locations • Build a good supportive relationship with the Retail Managers, the Buyer and the Management team. In addition, you will be able to:
• Ensure the retail shops are always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery of the retail KPIs.
• Focus on increasing Sales, and conversion to drive margin and profit and achieve targets.
• To set and supervise daily, weekly and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs, and staffing levels and ensuring this information is communicated effectively to the team.
• Understanding the impact that visual merchandising and balance of price points have on customer conversion, average spending and gross profit margin results.
• Ensure all retail shops are kept up to date on changes to products, offers and promotions.
• To reduce stock loss in store. Observe safety and security procedures. Reports any misuse or theft of stock.
• To comply with legislation requirements concerning the sale of food and drink.
Qualifications & Skills:
• Bachelor's degree in business or a similar field.
• Experience in Food and Beverage is a MUST.
• KSA experience is a plus.
• 5 - 10 years of experience as an operations Manager or a similar role.
• 2 to 3 years of management experience.
• Worked in a fast-paced, high-turnover store.
• The ability to plan and prioritize workloads and delegate accordingly.
• The ability to multi-task and work under pressure.
• A flexible approach to working hours.
• Proactive and able to lead a team to achieve results.
• High levels of analytical and financial skills, with the ability to collect data and use it to identify and prioritize improvement opportunities.
• Proficient in Microsoft Office.
• Ability to give and receive constructive feedback.
• Coaching, facilitation, presentation, and team-building skills.
• Experience budgeting and forecasting.
• Very Good in English.
If you from India, Pakistan and Jordan feel free to apply.
Work Location: Saudi Arabia - on-site.
Job tags
Salary
