Verticurl (A WPP Company)
Location
Bangalore | India
Job description
About Verticurl: Verticurl (a division of Ogilvy), is a WPP company, was established in 2006 with the mission to be the world’s leading marketing technology services agency for global organization with a presence in APAC, North America and LATAM. Verticurl global marketing automation, demand generation and digital strategy specialists support our customers in more than 14 different languages and in a variety of industry sectors, including High Tech, Banking, Insurance and Financial Services, Manufacturing, Healthcare and Consumer Electronics. WPP is listed in London stock exchange which has approximately 130,000 employees across more than 130 countries.
About Ogilvy: Ogilvy is one of the largest marketing communications companies in the world. It was named the Cannes Lions Network of the Year for five consecutive years, 2012, 2013, 2014, 2015 and 2016; the EFFIEs World's Most Effective Agency Network in 2012, 2013 and 2016; and Adweek's Global Agency of the Year in 2016. The company is comprised of industry leading units in the following disciplines: advertising; public relations and public affairs; branding and identity; shopper and retail marketing; health care communications; direct, digital, promotion and relationship marketing; consulting, research and analytics; branded content and entertainment; and specialist communications. O&M services Fortune Global 500 companies as well as local businesses through its network of more than 500 offices in 126 countries. It is a WPP company (NASDAQ: WPPGY). For more information, visit or follow Ogilvy on Twitter at @Ogilvy and on Facebook.com/Ogilvy Role: Manager Client Success Work Location: Bangalore/ Hyderabad/ Gurgaon/ Coimbatore Region: North America - We welcome applicants who are interested in working in the NA region (US Shift). As Client Success Manager at Verticurl, you will be the primary point of contact for assigned client(s) and related stakeholders for digital marketing campaign planning and execution. You will have the responsibility for key accounts a success, relationship health, and service delivery supporting Verticurl’s global clients. Responsibilities : Be a primary point of contact for the customers and together with a team provide excellence in service delivery, planning and executions. Collaborate with project leadership teams on program roadmaps, campaigns strategies, and execution calendars. Assist in campaigns planning and execution based on customer engagement roadmaps in alignment with business use cases (including validation rules, triggers, alerts, and automated responses). Supporting growth and retention of client relationships through annual and quarterly planning. Be a primary point of contact for the customers and together with a team provide excellence in service delivery, planning, and executions. Collaborate with project leadership teams on program roadmaps, campaigns strategies, and execution calendars. Assist in campaigns planning and execution based on customer engagement roadmaps in alignment with business use cases (including validation rules, triggers, alerts, and automated responses). Assist the CSM in working with clients to develop marketing campaign insights, campaign reporting, and operations metrics and presentations. Preferred Qualifications: 4+ years of hands-on experience in Marketing Automation and experience working in a digital agency, consulting firm or digital marketing organization. Working knowledge of leading Marketing Technologies (e.g. Responsys, Marketo, Eloqua and Salesforce Marketing Cloud). Having certification is a big plus. Experience in supporting large enterprise clients and multinational organizations. Experience working with remote teams in an international/ multi-cultural environment is a plus.Job tags
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