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Location

Bangalore | India

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Job description

Have a passion for speaking to customers, with expertise in the following areas:

• Security awareness of caller/user identification and approval polices.
• Customer advocacy when collaborating with other teams and keeping the customer updated on resolution.
• Awareness of eDiscovery life cycle.

Qualifications :

The ideal candidate for this position has/is the following:

 

Education

• Bachelor’s degree or higher (any discipline).

Languages

Multilingual in English AND at least one of the following:

Cantonese/French/German/Japanese/Mandarin/Spanish

Skills Required : Cantonese/French/German/Japanese/Mandarin/Spanish.
Education/Qualification : Graduation
Role :

Responsibilities:

Provide the highest level of customer service to further solidify the relationship with Consilio’s COBALT customers by:

• Assistance with logging into the system, navigating the interface and performing specific tasks.
• Guidance on advanced features such as searching and exporting.
• Troubleshoot and resolve support issues.
• Ensure service level agreements are consistently being met.

Experience : 1.5 to 3 Years

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Job tags

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Salary