Virtual Banking Officer - Freshers
Location
Mumbai | India
Job description
HDFC Bank is looking for a Virtual Relationship Banking - COP Officer - Fresher to join their team in Mumbai.
Job Title: Virtual Relationship Banking - COP Officer - Fresher
Company: HDFC Bank
Location: Mumbai Job Type: Full-time
Salary Range: 1.7 - 2.1 lacs per annum
Job Description HDFC Bank is seeking a Virtual Relationship Banking - COP Officer - Fresher to provide world-class services and financial products to customers in Mumbai. The successful candidate will engage with customers, promote digital banking services, resolve queries, profile customers, and cross-sell bank products. The role also involves achieving defined objectives, meeting sales targets, maintaining interaction quality, adhering to audit and regulatory requirements, and submitting reports on time.
Responsibilities - Continuously engage with portfolio customers as per contact policy
- Handle calls as per defined standards
- Resolve customer queries accurately
- Promote digital banking services for superior customer service experience
- Profile customers for right cross-servicing of bank products
- Accurately log and resolve complaints
- Retain customers and control attrition
- Assess customer needs proactively and deepen relationships
- Cross-sell 'sticky products' like Demat, Bill Pay, Advisory, etc.
- Monitor large amount movements and account closure from deposit accounts
- Meet defined objectives of the portfolio managed by the VRM
- Cross-sell products across all segments (TPP, Assets, Cards, etc.)
- Acquire and group all related IDs of the primary ID
- Use triggers to track maturity of FDs, movement of CASA balances, etc.
- Train staff on product knowledge and certifications
- Generate income at a customer level
- Achieve quality benchmarks defined from time to time
- Follow laid-down system and process as stipulated by audit and senior management
- Ensure accurate and timely submission of financial transactions and requests
- Update customer interactions in CRM next
- Submit customer base review/reports as requested by central team/senior management
Requirements - Bachelor's or Master's degree in any field
- Freshers Can Apply
- Basic banking knowledge
- Good communication skills
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