Tech Support - Fresher (French Language)

Location

Bangalore | India

Job description

HIRING LOCATION: Bangalore

SHIFT TIMINGS: 2.00 pm - 11.00 pm IST

Must skill – Minimum B1 certified

• Excellent Verbal and Written Communication skills
• 24/7 environment support model.
• Extensive familiarity with Windows operating systems
• Must be self-motivator and self-starter
• Graduation in any discipline
• Ability to diagnose and troubleshoot basic technical issues
• Working experience in Technical Support

• Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem

• Refer difficult cases to a senior analyst or support tech

• Assume remote control over customers' computers when necessary to resolve problems

• Refer to internal database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged and tracked till closure.

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting

• Document technical knowledge and updates in the form of IT/Customer notes in ticket

Job tags

Salary