HCLTech
Location
Bangalore | India
Job description
Job Description (Posting).
'JD: Should have experience in Administration, Configuration, installation, maintenance, upgrades, performance and problem solving on MQ Mainframe servers. Need to be responsible for the CICS transaction servers and MQ WebSphere on z/OS LPARs. Monitoring the message flow from mainframe MQ to other platforms Monitoring MQ series QSG SYSPLEX for any connection failure. Providing MQ access to new MQ objects through RACF. Changing the ZPARMS when required Capturing MQ CHIN/MSTR dump during an issue. Analyzing MQ MSTR & CHIN log to investigate the errors Maintaining the MQ system level datasets (QSG, region datasets and coupling structure). Monitoring the message flow from mainframe MQ to other platforms Monitoring MQ series QSG SYSPLEX for any connection failure. Providing MQ access to new MQ objects through RACF. Changing the ZPARMS when required. Analyzing MQ MSTR & CHIN log to investigate the errors Maintaining the MQ system level datasets (QSG, region datasets and coupling structure).' (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Qualification B-Tech No. of Positions 1 Skill (Primary) EIS-Mainframe-MQ Auto req ID 1323768BRJob tags
Salary
