Assistant Officer Patient Experience

Location

Ludhiana | India

Job description

Fortis Healthcare Ltd is looking for Assistant Officer Patient Experience to join our dynamic team and embark on a rewarding career journey

• We are seeking a motivated and compassionate individual to join our healthcare team as an Assistant Officer in Patient Experience
• The successful candidate will play a pivotal role in enhancing the overall patient experience by implementing programs and initiatives that focus on patient satisfaction, communication, and quality care
• This position requires strong interpersonal skills, a commitment to patient-centered care, and the ability to collaborate with various healthcare professionals

Responsibilities:

• Patient Communication:Interact with patients to gather feedback on their healthcare experience
• Address patient concerns, questions, and inquiries in a timely and empathetic manner
• Surveys and Feedback:Administer patient satisfaction surveys and collect feedback to identify areas for improvement
• Analyze survey results and collaborate with relevant departments to implement changes
• Patient Education:Develop and implement educational programs for patients to enhance their understanding of healthcare processes and expectations
• Provide information on available support services and resources
• Quality Improvement Initiatives:Collaborate with healthcare teams to identify and implement quality improvement initiatives related to patient care and experience
• Monitor and assess the impact of implemented changes
• Patient Advocacy:Act as a liaison between patients and healthcare providers, advocating for patient needs and concerns
• Facilitate communication to ensure patients feel heard and valued
• Data Management:Maintain accurate and detailed records of patient interactions, feedback, and resolution processes
• Generate reports on patient satisfaction metrics for review and analysis
• Collaboration with Healthcare Teams:Work closely with nurses, physicians, and other healthcare professionals to coordinate patient-centered care
• Participate in interdisciplinary meetings to discuss patient cases and address improvement opportunities
• Crisis Intervention:Assist in managing and resolving patient-related crises or conflicts
• Collaborate with appropriate personnel to ensure swift resolution

Job tags

Salary