Web Research Operations

Location

Mumbai | India

Job description

Details
Position: QC Manager - Web Research Operations
Location: Mumbai
Number of openings : 1
Salary: 30,000/- to 35,000/- (Salary can be Negotiated for right candidate)

The Role:
The Quality control manager will play a critical role in maintaining and enhancing the quality of our data
by implementing effective quality control processes and managing a team of quality analysts. The
successful candidate will be responsible for overseeing data validation, accuracy checks, and ensuring
that our data meets the highest standards for reliability.
Responsibilities:
 Team Management:

 Oversee day-to-day operation
 Supervise and guide a team of Quality control executives.
 Assign tasks and set performance goals to achieve targets.
 Provide coaching and training to team members for skill development.
 Monitor individual and team performance and provide regular feedback.
 Motivate and inspire the team to deliver exceptional customer service.
 Ensure smooth operations and adherence to established processes.
 Handle escalations and resolve client’s complaints or issues.
 Collaborate with other teams or departments to resolve complex problems.
 Conduct regular team meetings to discuss updates, goals, and challenges.
 Maintain accurate records of team performance and service metrics.

 Quality Assurance:

 Provide feedback and coaching to team members to improve performance.
 Implement quality improvement initiatives to enhance customer satisfaction.
 Conduct regular audits to identify areas for improvement and address training
needs.

Performance Management :

 Set performance targets and track individual and team performance.
 Analyze performance data and identify trends or areas of improvement.
 Develop action plans to address performance gaps and drive results.
 Recognize and reward high-performing team members.
 Prepare performance reports and present them to the management team.

Communication and Collaboration:

 Foster a positive and collaborative work environment.
 Communicate effectively with team members and stakeholders.
 Coordinate with other teams to ensure seamless operations.
 Act as a liaison between the team and upper management.
 Provide regular updates on team performance and operational issues.

Qualifications and Skills:

 2 to 3 years of experience working as a Quality control manager OR as an
Assistant manager in database industry.
 Strong knowledge of Quality control principles and practices.
 Excellent verbal and written communication skills.
 Ability to motivate and inspire a team to achieve goals.
 Proficiency in using Quality control software and tools.
 Ability to multitask and prioritize tasks effectively.
 Strong organizational and time management skills.
 Flexibility to work in shifts and handle a fast-paced environment.
 Good PC skills, especially MS Excel
 Time-management skills

 Shift Timing: Rotational
 Note: Ready to Negotiate for right candidate.

Education/Experience

Job tags

Salary