Tata Group
Location
Chennai | India
Job description
Job Description
Must-Have: To manage the Service Desk team according to TCS policies and guidelines. This includes all aspects of Management such as training and development, performance monitoring, appraisals and objective setting, HR issues, resource management, recruitment, etc. Experience of working with customer in Global Delivery Model Proactive, Performance-driven, customer service oriented, well-organized individual with expertise in IT Service Desk. Good-to-Have : Manage work load coming into Service Desk using the resources available (onsite, offshore) and ensuring effective delivery. Responsible for delivery of all Risk and Audit activities. Ensure team meetings happen as agreed and all issues (internal or external) are addressed, escalated appropriately to TCS management as needed.
Desired Candidate Profile
Qualifications :BACHELOR OF TECHNOLOGY
Job tags
Salary
