Customer Services Administrator ll
Location
Bangalore | India
Job description
Career Area
Finance
Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Caterpillar Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Position Title: Customer Services Admin II Location: Bangalore, KA-India Job Summary Support various receivables management efforts. As a result of higher skill levels, may be involved in training less experienced individuals in the customer services area.
Principal Duties And Responsibilities - Provides administrative support for the Customer Services Representatives.
- Administrative support includes, preparing invoices and other miscellaneous forms and letters, and responding to various customer services related telephone inquiries, which encompass 80-90% of the workday.
- Responds to customer services related inquiries, which may include calculating buyout requests, working with Treasury to correct misapplied payments, waiving late charges, answering tax and payment related questions, solving invoicing problems and making changes to contracts in the Leasing system.
- To credit reference inquiries and loan balance confirmations submitted by auditing firms, which may involve using T-value to confirm interest paid and principal balances.
- Maintains various logbooks and spreadsheets for tracking customer services volume and performance.
- May be responsible for tracking asset insurance coverage and effective dates, and providing proper intra-region notifications as to the identified deficiencies.
- Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data.
- Participates in the identification of problem areas and development of resolutions to address them.
- Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.
Job Requirements Skills , abilities and Knowledge - Ability to effectively manage numerous tasks.
- Knowledge of and ability to apply math computation skills.
- Advanced knowledge of the leasing and collections systems.
- Knowledge of and ability to prepare and maintain spreadsheets.
- Knowledge of Caterpillar products.
- Knowledge of CFSC and Caterpillar dealer processes.
- Advanced knowledge of finance/leasing products, policies, and procedures.
- Knowledge of billing and invoicing procedures.
- Knowledge of financing principles.
- Demonstrated ability to perform general office tasks.
Education/Experience - Requires a Graduate (bachelor's degree) with GED certificate.
- Minimum of 2 years' experience in contract, credit or customer services administration is recommended.
Additional Information Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at
Caterpillar is an Equal Opportunity Employer (EEO)
EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Posting Dates February 6, 2024 - February 12, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
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