RECEX Pvt. Ltd.
Location
Kolkatta | India
Job description
Understanding the products and services provided by the company.
Preparing company policies and procedures.
Developing training lessons with service delivery systems.
Managing a team of Customer Support Representatives.
Supporting the customer through an email ticketing system and phone calls.
Resolving customer complaints and queries.
Providing detailed information to customers.
Monitoring the performance of individual representatives.
Maintaining records of each phone call for future reference.
Assisting the HR department with hiring new employees.
Providing the new employees with training sessions for enhancing their skills.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Contributing the work to the company’s knowledge base.
Maintaining a healthy relationship with the clients.
Adhering to the company’s rules and regulations.
customer relationship executive,Customer Care,customer support executive
Designation: Job Opening for customer support executive
Vacancies: 1
Experience: 1.0 Year(s) - 2.0 Year(s)
Job tags
Salary
Rs 1.44 - 1.8 lakhs p.a.
