A.P. Moller - Maersk
Location
Bangalore | India
Job description
Are you ready to take your skills to new highs You will lead the research that will reshape the way we move goods around the world of logistics. We're looking for a curious and driven individual to join our Design team, where you'll be at the forefront of gathering and communicating insights that define the future of our digital platforms. At Maersk and APM Terminals (APMT), we believe in the power of research and design to transform and innovate, and we need your passion and expertise to make it happen.
We offer:
You will work in APM Terminals, a vital part of the Maersk group, where vessels reach the harbor, and cargo gets from ocean to land transport. We develop the business-critical digital solutions to support our shipping line and landside customers. The applications we develop is a mix of internal and external systems, putting emphasis on performing necessary tasks to ensure frictionless cargo movement, bringing reliability and predictability to our customers so that they can plan they supply chain in advance to optimize for cost, time, risk mitigation and CO2 emissions.
As a Senior UX Researcher you will have a strong focus on both qualitative and quantitative user research, on identifying and communicating the opportunities which will create the most significant customer and user value. You engage users through the most relevant channels on the most relevant topics analyze the incoming qualitative and quantitative data to promote the most valuable next product steps to take and communicate these effectively to with key stakeholders across all management levels.
Key Responsibilities:
Get close to all our users and truly understand their daily tasks, workflows, pains, have ideas on how to get it most effectively through both remote and onsite research and formulate those into actionable insights to continuously improve our platform - shorter alternative 'Ability to lead customer research and translate findings into a design strategy or UX design.'
You will be a key member of the APMT Design Team and work collaboratively and closely with our UX designers, stakeholders and subject matter experts to uncover insights that will lead to platform improvements.
Mentor UX Designers in how to conduct thorough interviews, research, and general discovery to help inform design decisions.
Actively optimize, contribute and design our discovery processes to help our product teams become world class in user obsession and continuous user inclusion.
Advocate of using data to drive decisions and a continuous improvement culture. You are conducting in-depth analysis on website and application data which can support qualitative research and undercover new learnings and lead to next steps.
Knack for visualizing and communicating your ideas, solutions and rationale to stakeholders with the ability to set and influence expectations for high quality standards.
You are a great fit if:
A true Sherlock Holmes who is genuinely curious about uncovering the unknown, you connect seemingly disconnected pieces. You have a natural drive to understand humans and a hunger to improve their lives.
An excellent politician and a collaborative leader. You should know when to draw on yourown experiencetogive advice and direction, but also when it is better to listen and absorb information from stakeholders and colleagues.
You have naturalemotional intelligence and extrovert who can sweet talk yourself into any meeting and engage with any stakeholder.
An outstanding listener on multiple levels. You don't just see the obvious or follow a script - you follow the insights and go above and beyond to dig it out.
You have broad understanding of digital products and a deep understanding of product development. We need someone who will be the champion of our users in every conversation and who will bring the insights as well as the designs to prove it.
The duration of work experience exceeds 9 years.
Ready to Dive In
If you're intrigued and excited by this opportunity, we invite you to take the plunge. Send us your application, including your resume and a portfolio that showcases your real-life experience in gathering, analyzing and communicating quantitative and qualitative research. Help us shape the future of digital experiences at APM Terminals and leave your unique mark on the industry.
APM Terminals is committed to diversity and inclusion, and we welcome applicants from all backgrounds and experiences. Come be a part of a team that values your talent and is dedicated to your growth and development.
Let's reimagine digital experiences together - apply today!
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