Burgeon It Services Pvt Ltd
Location
Bangalore | India
Job description
Job Description :Notice Period : Immediate - 15 Days Job Description : - A total experience of 5 - 7 years in Administering BMC ITSM versions : 2020.XX & onwards - ITIL V3/ V4 Foundation certification - Knowledge of help desk operations and fundamentals - Hands on experience with Remedy ITSM Suite administration and development - Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. - Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement - Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities - Ability to identify problems at an early stage and solve them effectively Preparation of forecasts, and evaluation of the actual impact of changes Mandatory Skills :- BMC ITSM , CMDB and BMC Discovery administration (ref:hirist.tech)
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