John Pride
Location
Delhi | India
Job description
Job Title: Store Manager - John Pride The Plus Size Store (Kohat Enclave, Pitampura, Delhi-110034)
Salary - 15-25K (Monthly)
Location: Kohat Enclave Metro Station
Job Summary:
John Pride, a leading plus-size fashion clothing brand, is seeking a dynamic and customer-oriented Store Manager for its store located in Kohat Enclave, Pitampura, Delhi-34. The ideal candidate will not only manage the day-to-day operations of the physical store but also play a crucial role in processing online orders. Additionally, during spare time, the candidate will be responsible for making phone calls to enhance customer engagement.
Responsibilities:
1. Store Management:
- Ensure the smooth day-to-day operations of the retail store & ensuring a positive shopping experience for customers.
-Maintain visual merchandising standards to showcase the latest plus-size fashion trends.
-Manage inventory levels, conduct regular stock checks, and coordinate with the central office for restocking.
2. Online Order Processing:
- Process online orders efficiently and accurately.
- Coordinate with the fulfillment team to ensure timely dispatch of online purchases.
- Monitor and manage online inventory levels.
3. Customer Service:
- Interact with customers in a friendly and professional manner.
- Address customer inquiries and resolve issues related to both in-store and online purchases.
- Provide product information and assistance during the shopping process.
4. Phone Handling:
- Answer incoming phone calls promptly and professionally.
- Handle customer inquiries over the phone, providing information about products, services, and order statuses.
- Make outgoing calls for order confirmations, follow-ups, and customer satisfaction surveys.
5. Administrative Tasks:
- Maintain accurate records of in-store and online transactions.
- Prepare and submit daily, weekly, and monthly reports as required.
- Assist in administrative tasks such as scheduling, staff management, and maintaining a clean and organized store environment.
Qualifications:
- Proven experience in retail management and customer service.
- Familiarity with online order processing systems.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in basic computer applications.
- Ability to work in a fast-paced environment.
Preferred Qualifications:
- Previous experience in e-commerce and online order fulfillment.
- Knowledge of inventory management systems.
-Familiarity with the retail industry trends and customer preferences.
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