Global Delivery Head - IT Infra
Saaki Argus & Averil Consulting
Location
Bangalore Rural | India
Job description
About the Client:
A leading IT MNC conglomerate
Roles & Responsibilities:
- Overseeing a substantial portfolio in the remote infrastructure delivery management
- Overall responsible for delivery and P&L of the BU
- Managing endtoend processes for large programs from account creation and farming to ongoing sustenance through continuous improvements and the addition of business value to clients
- Establishing and enforcing performance standards and measurements set by Operations Maturity teams to enhance ongoing service delivery and achieve delivery efficiency
- Taking ownership of Service Management processes tools and disciplines ensuring their consistent application across all aspects of contract delivery
- Developing and implementing effective strategies for the Operations Division including resource management and ensuring timely completion of assignments within specified timelines
- Leading and driving people management processes encompassing career planning training and certification rewards and recognition and fostering employee engagement
- Being accountable for Transformation and Service Improvement programs aimed at enhancing overall service delivery and operational efficiency.
Leadership Competencies:
- Proficient in navigating complex technical negotiations fostering enduring agreements and commitments with team members customers and consultants.
- Proven expertise in team building cultivating a collaborative and highperforming work environment.
- Proven track record in managing onsite delivery engagements demonstrating adeptness in meeting client expectations and ensuring project success.
- Strong skills in multiple stakeholder management ensuring effective collaboration and communication across diverse project participants.
- Experience in engaging with customers while in an offshore delivery role showcasing the ability to build and maintain client relationships remotely.
Professional Background:
- Possesses a minimum of 18 years of professional experience with at least 7 years dedicated to Operations and Delivery Management in the realm of Infrastructure Management Services for largescale accounts.
- Demonstrated success in overseeing the delivery of Infrastructure Management Services ensuring operational excellence and client satisfaction.
Educational Qualifications:
Holds a Graduate or Postgraduate degree in any discipline complemented by substantial experience in Infrastructure Management Services Delivery Management.
Remote Work :
No
Job tags
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