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Location

Chennai | India

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Job description

• You make sound judgments and promote a customer/member-focused environment
• You optimize execution and results
• You inspire commitment through communication and influence
• You demonstrate adaptability while thinking and acting strategically
• You proactively lead volunteer activities, programs, and initiatives in order to improve the community
• You build and sustain internal and external relationships
• Flexible to work in shifts

What youll do:

As a Team Manager, you will be responsible for encouraging and promoting excellent customer service.

You must be able to assist and support your Team Leadership and agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics.

To exceed our customers needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference.

What youll bring:

• 6-8 years of relevant customer service experience
• Any Graduation
• Excellent judgment and decision-making skills; solutions oriented.
• Strong leadership and management abilities.
• Proven experience in a leadership capacity, ability to motivate at individual / team level.
• Ability to balance producing strong results with proper risk management.
• Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.
• Ability to Identify and implement process improvement initiatives.
• Ability to mentor Team Leaders and drive results on their team
• Conduct team meetings and 1:1 s with associates
• Monitor team metrics and assist Team Leadership with coaching as necessary to optimize team metrics
• Assist Team Leadership and agents with escalated issues as needed
• Partner with Operational Managers to assist with Business Changes
• Understanding of metrics and ability to speak to spikes in volume and other outlier issues
• Manages team performance actions and elevate to Operations Manager
• Encourage support and engagement throughout the team
• Partnership with peers to build/maintain business goals
• Proficiency in Microsoft Office Suite
• Preferred - minimum 2- year supervisory experience.
• Should be flexible work in a 24/7 work environment with rotating weekly time off.
• Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.

Benefits:
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

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Job tags

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Salary