Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.
Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.
Manage inward goods, checking quantities, dispatching goods and receipting invoices
Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. Report on manpower overruns or shortfalls.
Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
Work with the Operations manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
Develop and implement systems to record, file and store information pertaining to client enquiries.
Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
Promote a Health and Safety culture within the business
Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
Receive and review feedback from customers and follow up to ensure customer satisfaction.
Plan and prepare annual budget for the department and facilities, scheduling expenditures, analysing variances and initiating corrective actions. Follow up closely during implementation.
