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Location

Secunderabad | India

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Job description

The tasks of these Engineers could include one or more of the following:

Must possess the zeal to demonstrate Customer First culture in every interaction

Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone

Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.

Active demonstration of ownership, time management and multitasking of tools

Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations

Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues

Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial

A+ , N+, MCSA, MCSE Technical certifications would be added advantage.

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Job tags

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Salary