UNFYD
Location
Thane | India
Job description
Company Profile & Job Description :- UNFYD- COMPASS suite, an integrated digital/social transformation platform, leverage the listening/interaction capabilities in a single platform, to enable seamless CX journey orchestration across the various touchpoints. - Our platform framework enables an integrated CLM (customer lifecycle journey-mapping) across the various engagement touchpoints of a customer journey, providing an analytical based approach towards the engagement & product offering by any enterprise.- We help turn customer service into customer loyalty - by making it easy for customers to get help through social, mobile channels. Today's consumers no longer require just resolution, but also meaningful conversations, on the most demanding digital channels, real-time.- UNFYD- applies the disciplines of contact centre efficiency with the unique dynamics of social customer engagement. We continuously innovate to help our clients turn unstructured, chaotic signals into organized, meaningful channels.- UNFYD- COMPASS ready-2-deploy vertical toolkits (Insurance, AMC, Banks/NBFC.) enables enterprises to fast-forward their digital transformation journey at a rapid-pace, with pre-built configurators to enterprise-integration.What you'll do :- Analyze Sales, Marketing & Usage data from various sources to identify trends, insights, and opportunities. - Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).- Prepare and deliver presentations to the internal team, clients & partner teams, explaining your findings and recommendations.- Translate business requirements into comprehensive functional specifications, user stories, and technical documentation for development teams.- Collaborate with the Product & Business teams to implement data-driven strategies and improve overall effectiveness.- Generate unique insights that can help in validating business/pilot initiatives and product roadmap. - Conduct research to understand industry trends and competitive landscape. - Assess the market size (& the sector) and business potential to make recommendations. - Should be able to deep dive into the finances (margins, unit economics etc.) to determine the viability and scalability of business.- Assist them in formalizing business plans and track their performance against defined goals.- Put together relevant metrics in support of tracking and measurement. - Keep up the product learning with new releases and enhance the domain knowledge- Demo the product and help client understand the automation journey- Help client collate the data which is required to roll out the product.- Recommending process improvements to increase a business's efficiency.What we seek :- Bachelor's degree in Engineering, IT, Marketing, Business, or a related field.- Prior experience as a Business Analyst or similar role.- Excellent presentation skills, with the ability to communicate complex data in a clear and concise manner. - Strong program management skills. Thorough with details and follow-ups. - Strong analytical skills, with a problem-solving attitude. - Excellent written and verbal communication skills. - Excellent organizational skills to maintain information in a structured manner - High bias for action and a Can-Do attitude to drive outcomes.- Ability to work independently and as part of a team- Familiarity in Google Analytics is a plus.- Self motivated, works well individually and in teams.Good to have : Interest, understanding or experience in Cognitive Ai / Conversational Ai space will be an add on. Location : Thane (ref:hirist.tech)
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