COO & Functions
Location
Pune | India
Job description
Job Title: Digital Adoption Lead
Location: Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Hybrid Working
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Introduction:
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
• To support the Training Manager in the realization of initiatives which enhance the customer experience, improve call quality, improve performance, improve customer satisfaction results and improve Employee Opinion Survey as appropriate
• To support the Training Manager in identification of training module enhancement
• To provide administrative, logistical, analytical MI related support to the training team
What will you be doing?
• Delivery of Business Specific communication training/ coaching in a highly facilitative style from Advisor (BA3 level) and above
• Take personal responsibility to ensure that the delivery of the above maximizes the development of the individuals being trained to drive performance & business metrics
• Deliver Training/ coaching in a facilitative style with enthusiasm and passion to create a learning environment of positive interaction and develop individual/group dynamics
• Ensure training delivery standards are maintained and improve in line with feedback (Stakeholders, Customers, EOS)
• Ensure training complies with FCA (FINANCIAL CONDUCT AUTHORITY) AND/ OR PRA (PRUDENTIAL REGULATION AUTHORITY) Regulatory and Statuary requirements to meet compliance expectations
What we’re looking for:
• Graduate/Post Graduate from a reputed institute or university in any discipline
• Excellent communication skills
• Highly developed stand up delivery skills that is in line with Adult Learning principles
• Working knowledge of MS Office (Word, Excel, PowerPoint)
• Relevant domain & contact centre experience
• Candidates with experience of 4-5 years, having worked in the Training and coaching domain are required for the role
• Certification in Training Delivery, coaching or delivering feedback
• Proficient in MS Office applications
Skills that will help you in the role:
• Proven time management skills
• Proven performance in driving self/others
• Ability to work under pressure
• Self-motivated and ability to remain positive when challenged
• Ability to work proactively with members of the team
Where will you be working?
Pune
Job tags
Salary
