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Location

Mumbai | India

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Job description

One of the Largest Stock Broking Houses is hiring for Franchisee Acquisition Manager - Capital Market

As a Franchise Acquisition Manager, your primary responsibility is to identify, evaluate, and secure new franchise opportunities for the company. You will play a crucial role in expanding the company's franchise network by developing relationships with potential franchisees, conducting market research, negotiating contracts, and overseeing the on boarding process

Preferred Skills & Qualification

Bachelor's degree in business administration, marketing or a related field (MBA preferred)

2+ years of experience in franchise acquisition, sales, B2B or B2C market

Excellent negotiation, communication, and interpersonal skills.

Willingness to travel extensively to meet with potential franchisees.

Responsibilities & Duties

Handle Inbound/Tickets of the customers via Inbound/L2 team in a fast-paced environment.

Quickly identifying and understanding customers' needs for escalated calls.

Performs work in accordance with standardized policies and procedures.

Provide exceptional service to customers, excelling in empathy and ownership.

Establish correct expectations, enforce relief and resolve through effective communication.

Contribute to Quick and Effective problem solving.

Facilitate customer retention and customer resolution efforts with excellent customer follow-up skills required.

Ability to accurately, and efficiently document customer interactions within our Software(CRM)

Consistently meet role-specific Key Performance Indicators (KPIs)

Coordinating with internal stakeholders and providing resolution to customer

Ability to handle escalations and diffuse crisis situations

Should be able to interact with customer and internal stakeholders confidently

Think out of the box and spearhead initiatives for improving customer experience

Solution oriented approach and instant decision making capability.

Self-motivated with a results-driven approach to meet the set targets.

Customer focused , Service recovery oriented approach , Ownership and multitasking.

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Job tags

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Salary