Manage, direct and monitor internal support activities and the overall performance of the team to increase efficiency and maximize performance and profit
effective liaison, support and assistance with the whole of the organization
maintain and improve mechanisms for internal support, including surveying and measuring the process, outcomes and profitability and disseminate feedback to the appropriate internal entities
utilise agreed systems to manage internal support functions, analysis and documenting
direct the development of plans for internal support to include management to achieve targets
developing plans for internal support progress
support to all other departments with any internal support related issues
subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met
reporting (content and format as agreed) on a monthly basis or as otherwise required
assist in developing plans for team and organisational internal support activities to include strategy to achieve agreed targets
delegate authority and responsibility to team with supervision, accountability and review
manage and maintain contact with internal and external 'client/customers'
set an example for team members of commitment, internal support process and activities, work ethics and habits and personal character
maintain accurate records
responsibly use resources and control expenses to meet agreed budgetary controls
adhere to all organisation policies and procedures
interact and co-operate with all members of the organisation and its suppliers and customer
