Scaler
Location
Bangalore | India
Job description
About Scaler
Launched in 2019, Scaler is India's leading tech education company that upskills working professionals and educates aspiring engineering students. Scaler's industry-vetted curriculum provides solutions to real-world challenges addressing the changing dynamics of the technology industry through two flagship programs: Scaler Academy and Scaler DSML. Scaler believes in creating real-life impact by focusing on 'impact-driven' tech talent. Enrolled learners are mentored and taught by leaders and subject-matter experts working with leading organizations, including MAANG companies. Scaler has generated enviable career outcomes in a short period, and on average, its learners see a 4.5x RoI (return on investment) and salary hike of approximately 126%. To further refine tech education, Scaler has launched Scaler Neo Varsity - an online university that offers an outcome-focused Master's Programme accredited with ECTS and Scaler School of Technology - a 4-year residential UG program in Computer Science. Scaler Enterprise is its B2B arm that focuses on building relationships with domestic and
global organizations to provide them with industry-ready talent. Over 900 companies have worked with Scaler for their tech recruitment needs. The startup's parent firm, InterviewBit, is featured on the Financial Times's Asia Pacific High Growth Companies 2021, 2022 and 2023 ranking. Valued at $710 million, Scaler is backed by marquee global investors like Peak XV Partners (formerly Sequoia Capital India), Tiger Global, and Lightrock India. It has expanded its footprints across India and the US.
About the role - Customer Support Associate
● Respond to customer queries in a timely and accurate way via email
● Identify customer needs and help customers use specific features
● Share feature requests and effective workarounds with team members
● Follow up with customers to ensure their technical issues are resolved
● Gather customer feedback and share it with our Product, Sales, and Marketing teams
Job tags
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