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Full Time - REMOTE - Customer Onboarding Specialist (X-Cart Automotive eCommerce Platform)


Location

Work from home | India


Job description

X-Cart Holdings, LLC | Athens, GA United States

$30,000 - $40,000 a year - Full Time

Who is X-Cart?

X-Cart is a leading eCommerce platform with a long history in the eCommerce industry. Over the last couple of years X-Cart has made a shift to provide an eCommerce solution specifically designed with the Automotive Aftermarket in mind, with our full launch of this version of the platform being in 2023. X-Cart has begun to experience quite a bit of growth with the Automotive Aftermarket industry over the last year, and as a result we are looking to find someone to come alongside the Customer Success Manager, and help our customers get the most out of their new eCommerce platform. 

What is a Customer Onboarding Specialist?

A Customer Onboarding Specialist is a key team member of the Customer Success team focused on helping new customers effectively utilize the X-Cart platform, and the various integrations and add-ons that we provide. They are responsible for ensuring customers understand how to use features optimally, advocating for their needs, and ultimately guiding them towards achieving their goals and a successful launch of their new online storefront. 

What does a Customer Onboarding Specialist do?

A Customer Onboarding Specialist provides essential first touch support and guidance to new customers, helping them navigate through the early stages of product usage. They answer queries, provide customized advice and guidance, troubleshoot basic issues, and work closely with other teams to ensure a smooth transition for the customer. Their goal is to improve customer satisfaction and retention by making the onboarding process as efficient and helpful as possible.

Customer Onboarding Specialist responsibilities:

Requirements and Skills


Benefits


NOTE: Benefits may vary for international applicants.

Location


Job tags

Remote job


Salary

$ 30000 - $ 40000 p.a.

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