Location
India | India
Job description
Overview Hours Covered: APAC, AMEA, European and partial of US hours Microsoft 365 will help PepsiCo achieve more with innovative Office apps, intelligent cloud services, and world-class security. Today we have 220,000 Microsoft 365 users who are using Microsoft Collaboration Services (MS Teams, OneDrive, SharePoint and the MS Office Online products). The Microsoft 365 Global Administrator will support & deliver our current and future Microsoft Offering across our Global Landscape. Some of the services will include license and application management, permissions, troubleshooting end user issues, act as the recovery manager for Microsoft Cloud outages and performing Change and Problem Management activities to ensure the service reliability. The Global Admin is the main point of contact for Licensing, Global Administration, Incident, Change & Problem Management for our Microsoft 365 Services. Microsoft 365 services include (but not limited to): Collaboration Services – MS Teams, To-Do, SharePoint (online), One Drive, Bookings, etc Office Applications (MS Office Online Applications – Word, Excel, etc) Reporting – Dynamics, CRM Reporting Services Back-office Administration – 365 Tenant Management Microsoft Security Score – Reporting, Remediation to ensure score remains above +90% Microsoft Productivity Score – Reporting and Remediation to ensure score reaches above +90% (and sustains it into the future) Also, the Administrator will be accountable for non-Microsoft, but PepsiCo approved alternatives such as: Miro (whiteboard) Slack Others will be added Responsibilities Admin Role Management - Accountable to own permissions and roles (add, review, revoke). Create new Active Directory groups in line with new Microsoft role-groups. License Management - Accountable to manage/support custom automated E1 and E3 processes, manually assign/revoke licenses, Add/remove users to/from appropriate groups as directly by SW asset management, manage capacity, manually revoke licenses from terminated users to meet capacity requirements Reporting - Accountable to make sure reporting is available to all appropriate stakeholders on a daily and ad hoc basis. (Licensing, usage, storage, availability reports) Secure Score - Responsible to work with the teams (security, CTO, email, Azure,etc.) ensuring a great score is achieved in O365 for the company. Service Management - Accountable to make sure tickets are processed in a timely manner. New Release/Change Manager - Being consulted by CTO concerning new releases. Responsible to follow up with Microsoft on product roadmaps. Accountable to raise request to block new functions in case of. O365 Permissions - Accountable to decide who’s allowed to get which set of rights. (+ review, revoke rights). Administer Consent, Accountable to ensure the applications have just the sufficient rights needed. CRM/Dynamics Platform Management - Accountable to manage instances (create/remove/modify /backup/restore), manage certificates, configure settings, email integration, sharing. O365 Appl. Management - Accountable to work with multiple PI teams and Microsoft to allow/deny O365 applications. Service Availability - Responsible to monitor the health and service availability throughout all O365 related products. Responsible to work with Microsoft on service availability concerns. O365 MFA Management - Responsible/consulting to work with CTO team on MFA standards across the company. Office 365 URLs and IP address ranges - Accountable to pro-actively update IPranges and URLs on network devices to allow access to Microsoft backend. Accountable for service availability. Qualifications Years of Experience 5+ Years Microsoft 365 Support (must be cloud based not local applications) 5+ Years of Active Directory Support 5+ Years of Managing Vendor Managed Solutions/Services 5+ Years of Basic Infrastructure Support 5+ Years of Project Management Mandatory Technical Skills Microsoft Certified System Engineer or equivalent experience preferred Good knowledge on Cloud based services. (SAAS) Good understanding of Active Directory, multi domains, multi-forests, DNS infrastructure and topology Good knowledge of computer infrastructure (hardware, databases, Operating Systems, Lan, Wan, etc.) Good understanding of ITIL processes and standards. Preferably ITIL certified. Advanced understanding of the function desktop/laptop/server and software. Capable of advanced configuration or troubleshooting of end-points Mandatory Non-Technical Skills Ability to work autonomous (troubleshooting, design, etc.) Work systematically and adhere to stated operating policies and procedures Good engagement with customer and external vendors Timely/responsive approach to all forms of communication i.e. IM, e-mail, Yammer, etc. Prioritize tasks and recognize the difference between urgent and important tasks and Monitor own progress; check quality and accuracy of own work before submitting for approval or further processing Minimum 5 years technology experience in an IT Services Team Good communication skills, and fluent in English (verbal / written) Good analytical thinking and understanding impact of incidents/problems Working with fast paced and dynamic solutions Team work Facilitation Service oriented mindset Leadership Self-control Active listener Emotional intelligence Conflict Management Work in matrix environment
Job tags
Salary
