---

---

Location

Mumbai | India

---

Job description

We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Executive. The successful candidate will play a crucial role in ensuring high levels of customer satisfaction and loyalty through effective communication, problem resolution, and a commitment to providing an outstanding customer experience.

Handling Calls and emails.

- Resolve customer complaints via phone, email, mail, or social media.

- Monitoring customer feedback websites.

- Handling queries raised on social media platforms.

- Daily tracking and follow up of customer feedback reports.

- Handling customer queries on WhatsApp.

- Handling offline orders through different sources.

- Coordinate with internal teams to ensure proper customer service is being delivered.

---

Job tags

---

---

Salary