Leidenschaft Inc
Location
Mumbai | India
Job description
We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Executive. The successful candidate will play a crucial role in ensuring high levels of customer satisfaction and loyalty through effective communication, problem resolution, and a commitment to providing an outstanding customer experience.
Handling Calls and emails. - Resolve customer complaints via phone, email, mail, or social media. - Monitoring customer feedback websites. - Handling queries raised on social media platforms. - Daily tracking and follow up of customer feedback reports. - Handling customer queries on WhatsApp. - Handling offline orders through different sources. - Coordinate with internal teams to ensure proper customer service is being delivered.Job tags
Salary