Location
Pune | India
Job description
Role Purpose
Network Consultant (level2 per E&Y mapping) - Customer facing technical service desk, graduate engineer (BE / BTech) with adequate knowledge of networking (cisco certified preferred). Role purpose is to provide technical service desk support to Premium service customers with complex solutions and complex SLA requirements in a 24/7 shift based working environment
Role Description
- To initiate diagnostics and perform pro-active analysis for all faults. Will perform root cause analysis for network alarms
- Support the day-to-day operations with Change & Fault management by adopting ITIL industry standards.
- Responsible for adhering to SLA and ownership on Incidents throughout the life cycle.
- Responsible for transferring tickets to L2 engineers and other necessary respective teams for problem resolution
- Responsible for adhering to process framework outlined for profile.
- Zero misses on process and escalations
- To coordinate with Vendors and 3 rd Parties on priorities based in situation and impact to customer business
- To understand the business impact and sensitize the reported or proactively observed fault/issue and carry out proper much needed escalation within the management
- Individual should effectively multitask and also is responsible for queue management
Desired Profile
Essential: CCNA Must with 1 year NOC experience with technical profile background. CCNP is an added advantage.
Desired: Experience in WAN technologies and troubleshooting is an added advantage. Very Good customer handling skills and Communication should be very good as we deal with Customers across the GLOBE
Education Qualification
Essential: Candidate should have engineering background. BE/BTECH. CCNA certification must
Desired:
CCNA certified
Post-Graduation in Advanced Networking preferable
Other
Job location - Pune
Work mode - Hybrid
Job tags
Salary
