Durafit
Location
Kolkatta | India
Job description
1. Manage Inbound /Outbound calls
2. Managing a team of representatives offering customer support
3. Resolving customer complaints brought to your attention
4. Over-seeing the customer service process
5. Monitoring the work of individual representatives and of the tea
6. Possessing excellent product knowledge to enhance customer support
7. Maintaining a pleasant working environment for your team
8. Planning the training and standardization of service
9. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
10. Responding promptly to customer inquiries
11. Communicating with customers through various channels.
12. Acknowledging and resolving customer complaints.
13. Managing a team of junior customer service representatives.
14. Ensure customer satisfaction and provide professional customer support
Qualifications - Any degree
Requirements
Skills for Success:
1. Excellent Communication
2. Should be fluent in English, Hindi and Bengali
3. Good at Handling customer queries
Job tags
Salary
