NetSuite Managed Services Support
Location
Bangalore | India
Job description
This role is instrumental in providing timely and efficient support to our clients after they have transitioned to NetSuite. From addressing tickets to resolving system hiccups, this specialist will be the cornerstone of ensuring smooth operations for our post-go-live clientele. Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. Because People Matter.
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Key Responsibilities:
- Address and resolve tickets and tasks submitted by customers in a timely and effective manner.
- Provide expert-level troubleshooting for system issues, collaborating with the broader team when necessary.
- Offer guidance and solutions to clients, ensuring their NetSuite system runs seamlessly.
- Stay updated with the latest NetSuite updates and functionalities, understanding their implications on post-go-live support.
- Document all interactions, issues, and resolutions meticulously for future reference and knowledge sharing.
- Collaborate closely with the consultant team to highlight and resolve recurring system challenges.
- Assist in refining support methodologies, ensuring swift issue resolution and enhanced client satisfaction.
Qualifications:
- Minimum of 2 years of experience in the NetSuite domain.
- Possession of at least 5 NetSuite functional certifications.
- Demonstrated problem-solving prowess with a keen attention to detail.
- Strong communication skills, adept at interpreting and addressing technical issues for a varied audience.
- Prior experience in post-go-live support or a similar client-facing technical support role.
- Proficiency in working both autonomously and as part of a remote collaborative team.
Who is successful at BPM:
- Caring people who put others first
- Self-starters who embody the BPM entrepreneurial spirit
- Authentic individuals with a diverse point of view
- Lifelong learners with a drive to excel
- Resilient people who rise to the occasion
Nice to Have:
- Functional exposure to specific NetSuite modules such as ARM, Adv Manufacturing, Suitebilling, SuiteProjects, and others.
Job tags
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