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Technical Support Engineer


Testsigma


Location

Bangalore | India


Job description

2-3 years of experience in a customer-facing technical or consulting role or L2 Support or Application Support

Basic knowledge of Web-based applications, various browsers, and HTML DOM, and CSS.

Basic understanding of cross-browser manual and automation testing

Excellent presentation and communication skills (both virtual and in-person)

Bachelordegree or higher in Computer Science, Engineering, or other Engineering or Technical discipline or equivalent relevant experience.

Experience in requirements gathering, use-case identification, fit-gap analysis, multi-product solution design, and system integration

Design best-practice solution architectures and process flows/workflows to help customers visualize their path to better automation.

Being a critical member in the field, you will act as the voice of the customer and provide valuable feedback and recommendations to our Product Management

Energetic and driven, hands-on individuals with a positive attitude

Results oriented and focused on meeting deliverable timelines.

A team player with excellent communication skills.

Responsibilities

Provide 24x5 world-class support to Testsigma customers. (Rotation Shift)

Manage customer queries and issues on Chat, Email, and on the Call.

Troubleshoot browser-related issues - Chrome, Safari, Firefox, Edge etc

Manage ticket and chat SLAs.

Collaborate with Engineering, DevOps, and Product Management teams to address customer issues

Strong understanding of cross-browser manual and automation testing

Understand the Web-based applications (IIS, W/LAMP etc)

Awareness of programming languages (JavaScript, Java, Python, PHP) and testing frameworks.

Awareness of Hybrid cloud-based Saas solutions


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