Testsigma
Location
Bangalore | India
Job description
2-3 years of experience in a customer-facing technical or consulting role or L2 Support or Application Support
Basic knowledge of Web-based applications, various browsers, and HTML DOM, and CSS.
Basic understanding of cross-browser manual and automation testing
Excellent presentation and communication skills (both virtual and in-person)
Bachelordegree or higher in Computer Science, Engineering, or other Engineering or Technical discipline or equivalent relevant experience.
Experience in requirements gathering, use-case identification, fit-gap analysis, multi-product solution design, and system integration
Design best-practice solution architectures and process flows/workflows to help customers visualize their path to better automation.
Being a critical member in the field, you will act as the voice of the customer and provide valuable feedback and recommendations to our Product Management
Energetic and driven, hands-on individuals with a positive attitude
Results oriented and focused on meeting deliverable timelines.
A team player with excellent communication skills.
Responsibilities
Provide 24x5 world-class support to Testsigma customers. (Rotation Shift)
Manage customer queries and issues on Chat, Email, and on the Call.
Troubleshoot browser-related issues - Chrome, Safari, Firefox, Edge etc
Manage ticket and chat SLAs.
Collaborate with Engineering, DevOps, and Product Management teams to address customer issues
Strong understanding of cross-browser manual and automation testing
Understand the Web-based applications (IIS, W/LAMP etc)
Awareness of programming languages (JavaScript, Java, Python, PHP) and testing frameworks.
Awareness of Hybrid cloud-based Saas solutions
Job tags
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