Location
Jordan | India
Job description
APCO Worldwide, a global strategic communication firm, is seeking a professional, determined, client service-oriented IT Support Associate to join its global IT team in Amman office.
The IT Support Associate works to ensure a smooth operational technology environment through proactive engagement with our staff as requirements, issues or problems arise. The IT Support Associate will be a part of an integrated global team providing quality guidance and support to colleagues locally and across the APCO network. The role offers extensive on-the-job learning opportunities and you will be working with the very latest hardware and collaboration technologies.
The most important qualities for success in this role are:
• A genuine interest in technology.
• Determination, adaptability, independence and the ability to find work.
• Effective prioritization and organizational skills
• Empathetic communication skills
• Demonstrable ability in troubleshooting complex issues, research, analysis and critical thinking
Primary Responsibilities:
• Help desk support for regional and global users both in-person and remotely, working with the global service desk team and ensuring cases are updated and repeating issues are addressed effectively.
• Perform hands on support, both preventative and remedial for all company technologies, mobile devices, applications, cloud services, conferencing rooms and peripherals or other technologies as required.
• Participate in projects to improve service provision, performance or to resolve an ongoing requirement.
• Other responsibilities as assigned.
• As a member of a helpdesk team that provides IT support service around-the-clock, this role requires to work one week of nights every month.
Qualifications:
• BA/BS or Technical degree in Information Technology related field is highly desirable
Required Knowledge/Experience:
• 1-2 years of relevant experience, ideally with a professional services firm. We also consider freshers candidate who shows A genuine interest in technology.
• Experience in Tier 1 or Tier 2 helpdesk support
• Supporting PC and Mac software/hardware, peripherals
• Hardware and software troubleshooting techniques, tools and utilities
• Office365 or other business productivity suite administration experience is highly prefered
• Experience working consistently within a ticket tracking system (e.g. Freshservice), assigning, updating and closing tickets in a reliable manner
Desired Candidate Profile
Education: Bachelor of Technology/Engineering, Bachelor of Science(Computers)
Gender: nm
Nationality: Any Nationality
Job tags
Salary
