Whizz HR
Location
Mumbai | India
Job description
The ideal candidate is a hard-working team player who will play a critical role in creating original digital content across various social media platforms.
Key Responsibilities: •
The person is responsible for on-line content, tracking and analysis of reputation factors and account to successful management of Brand's reputation. • Facilitate problem resolution along with other questions. • Consistently create an exceptional consumer experience with each contact via inbound / outbound post/tweet/email. • Performing an in-depth audit of the information on the world wide web and ensure positive reputation of the Brand • Continuously monitoring /Tracking the reputation of the brand on various outlets, e.g. social media, search engines, blogs & social communities, consumer forums, etc. • Commenting positively on the most influential/negative forums and comments. • Specialize in prevention and repair of the 'Online Reputation Threats.' • Investigating the facts about the Comments. • Understand the Level of the threat and analyze and manage Online Identities. • Discuss and respond and continuously follow-up Plan Strategy and Implementation. • Utilizing sophisticated Online and Offline Techniques in promoting Positive and Neutral Comments. • Manage all review content and take necessary steps to curb inappropriate content • Track, analyze and make recommendations to account for new or revised content; optimize for SEO • Evaluate review and survey data for trends and anomalies • Coordinate monthly performance review and recommendations • Analyze online statistics; overall trends and subsets by Sites/Rating/Keywords, identify on-going trends and potential mitigation solutions • Provide daily, weekly and quarterly analysis to the senior management.
Educational & Professional Requirements :
• A degree in digital marketing, social media marketing/branding is recommended. • Bachelors or Masters in Business Management or Mass Communication would be preferred. • Working knowledge/familiarity with social listening tools • Hands on experience on social analytics and BI Tools • Content development and management expertise is required • Additional tools like SEO and knowledge in programming will be an added advantage. • Outstanding command over written English • Experience in Education Industry would be an added advantage Technical Expectations: ORM is expected to work on the following areas, manage proper reporting & recommendations and take necessary corrective steps. • Share of voice report • Sentiment analysis report • Media Type analysis report • Twitter campaign analytics • Instagram campaign analytics • Classification report • Twitter Brand Analytics Report • Facebook Brand Analytics Report • Instagram Brand Analytics Report • YouTube Brand channel Analytics Report • Google Analytics • LinkedIn Analytics • Twitter Comparison • Facebook Comparison • Instagram Comparison • YouTube channel Comparison • Facebook Ads Insights • Google Adwords Insights
SHOULD BE COMFORTABLE WORKING IN NIGHT SHIFT
Write to us with your resume at [HIDDEN TEXT]
Warm Regards,
Sairose
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