Customer Success Associate

Location

Kolkatta | India

Job description

Duties and responsibilities:

• Handle customer queries / issues / concerns / feedback / grievances
• Convert queries / leads into orders
• Pay utmost attention to details
• Provide quick, prompt, and correct responses
• Manage customers queries in their preferred language i.e., English or Hindi or regional language
• Communicate with a premium customer base in an efficient manner
• Understand the category of tableware and home décor thoroughly
• Help customers with technical & billing related queries
• Coordinate with other teams to make sure customer' queries are resolved
• Regular follow-up & updates to customers

Desired Candidate Profile:

• Excellent communication (English & Hindi) and negotiation skills
• Should have good work ethics and calm attitude
• Should be able to manage escalations and queries
• Good typing skills- 25-40 WPM

Job tags

Salary