Execute all aspects related to branch operations in a timely and effective manner
Ensure effective customer service
Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers
Key Accountabilities
Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
Support the branch operations officer in book-keeping and maintenance of documents
Job Duties & Responsibilities
Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
Process cash transactions, transfer transactions and clearing of instruments
Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges
Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
Ability to build strong relationships with clients
Responsible
Ability to meet deadlines
Knowledge about internal/external regulations
Technical Competencies Good Computer Knowledge Work Relationship
Team player
Self-motivated and takes initiative
DBS India - Culture & Behaviors DBS Is Committed To Building a Culture Where All Employees Are Valued, Respected And Their Opinions Count. We Take Pride In Providing a Workplace That Fosters Continuous Professional Development, Flexible Working, And Opportunities To Grow Within An Inclusive And Diverse Environment. Expected Value Driven Behaviors Are
Ensure Customer Focus by Delighting Customers & Reduce Complaints
Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation
Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
Maintain the Highest Standards of Honesty and Integrity
Primary Location India-Telangana-Madhapur-eLVB Job Operations Schedule Regular Job Type Full-time Job Posting Mar 7, 2024, 2:03:42 PM
