Oracle
Location
Chennai | India
Job description
Advanced Customer Services â€' Senior Technical Account Manager TAM (Database)
Oracle Advanced Customer Services is a Global Line of Business within the Oracle Support Services Organisation.
Develop and manage the Oracle Support relationship for customers who have purchased an Advanced Customer Services (ACS) support contract. Strive to provide a high degree of satisfaction and protect and enhance Support revenue streams.
Scope
Manages designated portfolio of contracts and works towards Customer Satisfaction
Be the Technical Lead for the set of Advanced Support Engineers and be able to provide technical guidance to customer and internal team during escalations
Should possess strong Database, RAC, Data Guard and Database Security skills
Manages the overall service delivery defined by the contract which in many circumstances will involve parties or resources from other lines of business and/or Oracle business partners.
Collaborates effectively with ACS sales and resourcing teams and other Oracle lines of business such Systems, Licence Sales and Cloud team
Works with partner organisations and other third parties as required.
Works closely with other TAMs to identify and develop innovative ways of delivering service to the customer.
Supports the ACS sales team in selling ACS additional services. Instrumental in driving renewals and identifying opportunities for upsell.
Manages documentation and uses Oracle business systems as appropriate
Job tags
Salary
