Location
Navi Mumbai | India
Job description
Acts as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system. Owns all SCM Operations activities under file management for the customers under purview.
- Read and reply to correspondences with stakeholders within SLAs as defined for the specific communication channel.
- Propose and support initiatives for continuous improvement of Customer Service processes.
- Adhere to standardized processes and tasks without compromising customer experience.
- Requires proficiency in excel.
- Good verbal and written communication skills with typing speed of 30 wpm.
- Carries out all export/import activities in a manner that will
contribute to the achievement of individual and team Key performance
Indicators (KPI’s). - Adheres to process and account Standard Operating Procedures (SOPs) and
Internal Operating Procedures (IOPs) during daily operation.
Responds to all enquiries in a timely and accurate manner and escalate
difficulties as defined in SOPs/IOPs - Attend to export- or import-specific processes as assigned in the team, namely:
Graduate with 3-5 years work experience
Import-specific processes
- Facilitate completion of documentation process, completion of export tasks within SLA
- Proactive support that facilitates smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs.
- Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
Export-specific processes
- Conduct Vessel reconciliation and manifest process as per process design.
- Facilitate completion of documentation process.
- Support with proactive activities that facilitate documentation and cargo release.
- Work in close coordination with Area Partners & CX on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Job tags
Salary
