Csuite Hr Solutions Private Limited
Location
Kochi | India
Job description
Monitor and manage the performance of service technicians,service advisors & support staff, providing training and feedback when needed. Responsible for the daily operations of the service department, including opening and closing procedures. Provide technical assistance and advice to service technicians and service advisors. Lead and inspire the team and create a positive working environment. Choosing and overseeing productive staff, customer retention, cost controls, maintenance of all service records and achievement of set objectives. Assisted with initial diagnostics and supervised vehicle work.Ensure that customer and employee areas were kept clean and organized. Managed service requests and prepared a database listing such requests.Ensured timely completion of vehicle services.Coordinated with sales team to prepare marketing strategies.Maintained inventory of replacement parts and prepared purchase orders.Inspect vehicle repairs and provided regular employee evaluations.Build and maintain strong relationships with key customers. Identify opportunities for process improvement and implement best practices.
Job tags
Salary
