Service Delivery Manager

Location

Delhi | India

Job description

• The Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high-quality application support, and to ensure service support and service delivery processes are in place to meet business needs

• This role will act as the liaison between the service delivery provider and the McCormick teams located in geographies aligned across business product lines
• This role interfaces with the delivery provider and internal teams to make sure that service delivery and service support processes are in place and of a consistently high quality and that they are delivered in an effective and cost-efficient manner, to meet the goals and objectives of the McCormick
• The Delivery Manager will govern, monitor and manage the day-to-day delivery of end-to-end AMS services
• Identify and resolve any operational issues
• This role will act as point for multiple teams of combined McCormick and provider delivery resources organized into Dev/Ops teams with end-to-end accountability across applications
• This role will require experience as a Delivery Manager using Agile and Product line methodologies
• The incumbent will be responsible for the development and implementation of IT processes, leadership of IT resources at a global and or regional level including the setting of OGSMs, the management of overall team and employee performance and talent development of leadership positions

Key Responsibilities

• Maintain high performing application support function, ensuring that the business needs are understood and delivered in each step of the delivery cycle to ensure the solution meets the Business Customer s needs, in close alignment with Business Solutions group and the delivery provider in compliance with SLAs.'
• Monitor, control and support application service delivery; ensuring systems, methodologies and procedures are in place and being followed by the provider.
• Manage the detailed tasks required to deliver high-quality application solutions in accordance with the agreed AMS Delivery Methodology to achieve a consistently high standard of a solution delivery
  Audit the TASD on planning and tracking of Define, Design, Configure and Test deliverables and ensuring stakeholders are regularly appraised of status and progress.
• Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Resolve day-to-day conflicts between business and delivery partner.
• Remove blockers to delivery and escalate issues when appropriate, ensure effective communication to all stakeholders.
• Out of hours support will be require.
• Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes.
• Ensure reporting is of a high standard and review in line with agreed SLAs, address problem management, risks and issues and ensure service improvements are in line with business requirements
• Collaborates with Contract Analyst and VMO to monitor and manage financial sides of contract with delivery Partner

Job tags

Salary