Talent Leads Consultants
Location
Thrissur | India
Job description
Store Manager will be responsible for the overall operations of the restaurant with world class guest
experience in a safe & inviting environment for internal & External customers
Majority of time will be spent in leading the team to meet Guest expectations and Training new members in
adherence to brand standards
Creative in building sales programs (Inside 4 Walls ) to leverage business opportunities and thus create a
competitive spirit among all cashiers.
Leads Operational Excellence and the Guest Experience:
To ensure self and team handles all Guest concerns
To responds to all Guest feedback with action plans to address opportunities
To coach team on hospitality standards
To communicate Guest feedback to the team and involve in action plans to resolve issues
To empower the team to satisfy Guest needs and resolve concerns
To ensures all training and reference materials are available and used by the team
To execute processes that ensure the restaurant meets safety and sanitation standards
To execute processes that ensure inside and outside cleanliness standards are met
To ensure all shifts are appropriately staffed to achieve service with speed goals
Builds Team Talent:
To handle all employee concerns with a sense of urgency
To treat all team members fairly and with respect
To provide coaching to team members to improve performance and ensure their growth.
To recognize team members for demonstrating desired behavior and performance
To ensure no team members is placed in position until all training is complete
To provide regular communication to team including goals and results
To use team member feedback to improve restaurant performance
To source, trains, retains, and develops team members that improve the Guest experience
To execute team service through effective scheduling, cross training, and deployment
To hold team members accountable for their behavior and performance
To delegate appropriately to team based on their skill level
To execute development plans for talented team members to grow their career
To maintain appropriate staffing levels to meet business needs
Drives Sales Growth:
Executes all in store marketing promotions in a timely and professional manner
Owns local store marketing in trade area, becoming integrated into the community
Executes new product rollouts including team training, marketing, and sampling
Sets goals and tracks results
Involves entire team by communicating goals, results, and action plans
Ensures each shift is appropriately staffed to meet hospitality with speed goals
Ensures the restaurant is well maintained including cleanliness
Ensure all products are available to Guests every shift and execute all products to standard
Utilizes appropriate suggestive selling
Manages Profit & Loss and Restaurant Compliance:
Analyzes business information looking for trends and identifying root causes
Problem solves issues and executes sound business decisions that improve performance
Takes accountability for all controllable profit line items on P&L
Executes system to control Cost of Sales to include effective ordering and inventory
Executes effective hiring and scheduling to meet Cost of Labor goals
Complete all self-audits, minimum 1 per month, and executes actions plans to address
opportunities
Manages cash loss through cash control procedures
Follows a maintenance schedule for equipment and facility
Sets goals and track results
Involves entire team by communicating goals, results, and action plans
Planning and Communication:
Discusses issues with other managers
Discusses shift plans with team
Involves entire team by communicating goals, results, and action plans
Makes adjustments to assignments during the shift to achieve goals
Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency
Executes travel paths and delegates tasks as required
Ensures each shift is appropriately staffed to meet hospitality with speed goals.
qsr,store operations
Designation: Guest Delight Manager for Calicut & Thrissur (Popeyes)
Vacancies: 2
Experience: 2.0 Year(s) - 5.0 Year(s)
Job tags
Salary
Rs 3 - 5.3 lakhs p.a.
