Hozpitality - Team Leader - HOUSEKEEPING
Location
Chennai | India
Job description
Hotel Name
Company Description
Novotel Ibis Chennai
Job Description
Key Responsibilities: People Management - Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
- Conduct on-going training and coach all the employees and ensure to maintain records.
- Conduct briefing for Housekeeping Attendants.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same
- Ensures adherence to company and hotel policies by all departmental employees
Guest floors: - Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys
- Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them
- Plan for PMP schedule
- Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms
- To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme.
- Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction
Public area: - Detailed checking of public area
- Follow thorough cleaning schedule strictly
- Report all defects in area to the engineering department and ensure they are rectified immediately - Liaise with engineering department daily for the same
- Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff
- Plan for PMP schedule
- To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK
Qualifications
BHM/Diploma Your experience and skills include:
Warm and caring personality; previous housekeeping experience is an asset
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management
Job tags
Salary
