Education Department Assistant
Location
Work from home | India
Job description
Assist the Education Operations Manager. Support education departmental and customer needs and services.
Responsibilities: The Education Department Assistant contributes to the smooth & efficient running of the administrative tasks in the department. Specific responsibilities would include, but are not limited to:
- Daily review and coordination of AAPC student financing. Financing provided by external finance company, CLIMB. Coordination will include managing requested financing amounts, processing orders, working with sales team members on inquires and questions associated with CLIMB financing. Communicate with CLIMB on student s behalf to work through course start dates and financing amount. Daily management of CLIMB online dashboard and reporting to management details on CLIMB application statuses and totals.
- Daily review of internal intranet report for AAPC distance learning courses, students that failed to complete registration upon ordering. Failures will need to be manually entered in the LMS and with follow up to send the course(s) login and enrollment email. Intranet report to be checked several times during the day.
- Answer emails in AAPC Learning inbox and assist with emails in all other courses as required and needed by coaches.
- Assist with incoming calls & emails regarding general course issues, complaints, or special circumstances.
- Assist AAPC students with computer issues/problems and troubleshot to resolve student needs.
- Communicate effectively with Distance Learning Coaches regarding any student issues or special needs.
- Promote and communicate clearly with students and potential students/clients regarding AAPC & departmental offerings and services.
- Assist Education Licensee instructors with teaching resources; may include registration into LMS for access and technical assistance with ExamView or similar software. Includes domestic and international.
- Review and approve AAPC instructor applications; send emails regarding approval vs. non approval and need for any additional required information. Includes domestic and international.
- Support VILT (live instruction) course registration and orientation processes.
- Process instructor course registration requests.
- Support to sales teams on needs required for distance learning students and Education Licensees. Includes domestic as well as international.
- Provide support to CPC-I members as needed for required yearly CTU requirement.
- Assist with yearly curriculum updates and addition into the LMS.
- Assist with LMS course builds; LMS and database processes.
Requirements: - Microsoft Office suite proficiency (Excel, Sharepoint, Outlook, Forms, etc.).
- Critical and creative thinking.
- Ability to multi-task and prioritize competing tasks/requirements effectively.
- Willingness and ability to shift focus quickly.
- Stellar verbal and written communication skills.
- Ability to work efficiently in an individual contributor setting and as part of a team.
- Excellent customer service skills.
- Minimum of one-year experience working in a similar role.
Job tags
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