Field Support - L2 Desktop Operations
Location
Chennai | India
Job description
Job Description
Dear Candidate
Greetings from TCS !!!
Role: Field Support - L2 Desktop Operations
Location: Chennai
Experience Range: 4 to 7 Years
Job Description:
Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues
Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF.
Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal knowledge bases or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of KB Articles
Maintain good relationships with clients
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together.
Vallabh Shete Thanks & Regards TAG Team - TCS
Desired Candidate Profile
Qualifications :BACHELOR OF ENGINEERING
Job tags
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