Business Development Associate - Partner Operations
Location
Bangalore | India
Job description
Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 12 countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it!
We are currently looking for a Business Development Associate in our
Partner Operations division to join our fast-growing team at our office in India.
THE ROLE: Reporting into the
Senior Divisional Manager , the
Business Development Associate - Partner Operations will be responsible for the growth of our Partner base across all our current and future markets.
Your role will include the following: - Owning the Partner pipeline funnel, from conception through to onboarding execution, including price and contract negotiations
- Completing full performance reviews for newly onboarded Partners to identify any weak points, and actioning any training needs during the trial period for new Partners
- Document management, summarizing processes, learning and helping to replicate successful models across international markets
- Creating business model conversion strategies in cities that are scaling and leading these conversions where required
- Smoothing out any operational issues with newly onboarded Partners, in a timely and professional manner, including crisis and escalation management during the trial period for new Partners
- Suggesting and implementing actions to improve the quality of partnership leads and identifying opportunities for growth
- Owning all partner contracts. Ensuring all templates are up-to-date and in line with current laws and operational requirements
- Conducting regular price reviews for new and existing Partners, and market research for new and existing markets, including but not limited to price analysis, competitor analysis etc
- Contributing to process structure and development for facility recruitment and onboarding
- Be able to identify new and existing market strategies to improve our service offerings
- Creating a structure for departmental progress reporting and ensure these are submitted for all markets as required
- Working with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships
- Keeping up-to-date and familiar with all departmental operational changes to understand the sourcing requirements
- Operational management of certain accounts if required
Requirements: - Excellent communication and relationship-building skills
- Must be able to conduct remote presentations, discussions and negotiations with international stakeholders
- Strong presentation & negotiation skills, with an understanding of budget restraints
- Experience developing clear pipelines, channel programmes for partner recruitment processes
- Must be comfortable analyzing large data sets and must possess the ability to express and present clear logical thinking
- Must be able to demonstrate creative thought processes for lead generation
- Must be organized and a self-starter
- Previous experience in a similar role, preferably for a start-up
- Hindi/ Urdu Language skills preferred
- Ambitious & entrepreneurial
- Hungry for progression & process-driven
Desired, but not essential: - Experience with Partner acquisition CRMs and/or digital sales
- Exposure to business intelligence platforms such as Data Studio
- Experience in working in different markets internationally, with strong cultural awareness
- 2+ years of experience in a high growth start-up environment
- Can ideally demonstrate a highly numerate and commercial mindset.
- Work Schedule and Patterns:
- 9-hour shift (8 working hours)
- 5 days a week
- Office-based role
- Note: Immediate joiners are preferred. Designation may vary based on our organizational structure
We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!
Job tags
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