Medical Fulfillment Specialist Level 1
Ehealthsystem Technologies
Location
Aurangabad | India
Job description
The Medical Fulfillment Specialist plays a key role in the accomplishment of eHealth Technologies business objectives by providing their customers exceptional value and timely information. The Medical Fulfillment Specialist Level 1 is an entry level position. The person will work in a dynamic, fast paced, team-oriented work environment that is guided by and upholds company core values at all times.
Primary Responsibilities: - Provides efficient & effective support to Transplant, COE, Dental, GI, Ortho, Oncology, and Mental Health customer accounts.
- Processes report follow ups, and bookmarks reports in a professional, accurate and timely manner.
- Efficiently and effectively documents request progress in case management system.
- May also undertake additional activities at the request of the customer.
- Proactively addresses and elevates customer service issues to Medical Fulfillment Manager.
- Adheres to established business processes, policies, and regulations.
- Ensures customer requests are processed in a timely and HIPAA compliant manner maintaining appropriate documentation.
- Appropriately prioritizes work to support team goals
- Ensures all policies and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines.
- Proactively monitors request activity and takes necessary action to avert potential customer service issues.
- Recommends improvements to procedures, workflows, and processes.
- Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information.
- Maintains a high state of training and performance and is properly certified on all necessary processes.
- Maintains effective communication and good relationships with all end user requesters.
Information Privacy and Security In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for:
- Following eHealth Technologies information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc.
- Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law.
- Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty.
Knowledge and Skill Requirements: - High School Diploma or GED required. AAS degree in related field preferred.
- Customer service experience required.
- Medical records experience preferred.
- Able to meet or exceed both quality and performance goals, including successful proficiency level achievement in all other core competencies.
- Role models eHealth core values at all times.
- Demonstrated excellence in communication (written and verbal) with customers, management, coworkers and other business partners.
- Proficient in all aspects of PC utilization including MS office (ie., Outlook, Word, etc.).
- Demonstrates an uncompromising level of integrity, honesty, trustworthiness, and ethical behavior at all times.
- Detail oriented and exhibits an urgency to achieve results.
- Strong organizational skills and the ability to handle multiple tasks.
- Results-driven, action-oriented, and self-motivated mindset.
- Proven ability to foster successful relationships through clear communication, swift problem resolution and mutual respect.
- Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity.
- Exercises good judgment and utilizes creative problem-solving skills.
- Ability to complete tasks accurately and within strict time constraints.
- Work requires willingness to occasionally work a flexible schedule.
Key Relationships: - Directly supervised by Medical Fulfillment Manager.
- Interacts regularly with eHealth Technologies staff, customers, vendors, and community businesses.
Essential Functions: - Physical Requirements: Extended periods of time typing, data entry, sitting, read, writing. Lifting up to 20 lbs.
- Mental Requirements include: General, Visual, and Numerical Intelligence. Analytical skills.
- Ability to work from the office full-time, five (5) days a week.
- As eHealth Technologies workforce occasionally allows teleworking due to travel or other extenuating circumstances, when teleworking remotely from home or during travel, it is a requirement of the position that employees have the following minimum requirements available:
- A private workspace the meets the requirements of the Teleworking Security (HITRUST-21) Policy
- A home internet network that meets the requirements of Teleworking Security (HITRUST-21) Policy, including:
- A router that must achieve minimum speeds of 100MBPS for download and 10MBPS for upload, or any other higher speed required for the work to be produced contingent upon your role.
- Availability of at least two (2) Ethernet connections in the router to the internet source is required (for your PC and phone).
- Workstation should be plugged directly into the router as a hardwire connection to high-speed internet is critical to maintaining approved speeds for optimal functioning of various operational hardware, software and tools, as required for work performance; an appropriate Wi-Fi connection may satisfy this connection to high-speed internet.
- Router should be updated regularly with latest firmware, or ultimately replaced if router speeds are not within the minimum specifications above.
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