Hozpitality - Assistant Manager-Learning & Development
Location
Guwahati | India
Job description
Hotel Name
Company Description
-Be a part of global community in hospitality industry.
-Learning and growth opportunities.
-Wide range of employee related benefits.
-Get a opportunity to be a part of Heartist culture.
Job Description
Reporting to the Talent and Culture Manager responsibilities and essential job functions include but are not limited to the following:
- Support the Talent & Culture Manager in managing the Talent & Culture operation, including the functional areas of Recruitment, Benefits, Activities/Communications and Administration thus ensuring the Talent & Culture department delivers a high standard of service for both our internal guests and external clients.
- Assist the Talent & Culture Manager in developing and coordinating Talent & Culture programs within the Hotel in accordance with Company Talent & Culture policies, practices and procedures in response to, and anticipation of, our external environment and competitors.
- Act as an internal consultant to provide expert coaching and direction on Talent & Culture policy, programs, and employment standards
- Counsel and coach all colleagues on job related issues, career development and performance management.
- Support, uphold and guide the hotel philosophies concerning hiring, employee relations, supervision and disciplinary action to result in consistent application of policies and procedures.
- Be a role model within the hotel and demonstrate professional leadership skills that are fully aligned and in support of our culture.
- Coordinate the annual hourly and salary compensation reviews.
- Manage Talent & Culture projects together with the Talent & Culture Manager as required.
- Champions training and development at all levels for the property.
- Ensures all Fairmont Hotels and Resorts/ Accor Hotel's standards are implemented and adhered to.
- Conducts training needs analysis on a six-monthly basis to ensure all our constituents training and development needs are met, in conjunction with the training committee.
- Ensures each new Heartists attends the mandatory induction program.
- Maintains up to date Individual Training Plans for each position in the hotel.
- Oversees Hotel Training committee and Departmental Trainers.
- Develops and distributes training and development schedule each quarter and produces a monthly calendar.
- Coaches Heartists at all levels regarding training and educational opportunities.
- Assists in the implementation of new corporate initiated programs as directed.
- Responsible for Hotel Educational Assistance Policy administration, communication and produces usage reports accordingly.
- Promotes Accor Hotel's learning capabilities.
- Champions the Heartist Recognition Committee and Recognition program in conjunction with the T&C Coordinator/Administrator.
- Support the Charity Committee and all Corporate Social Investment Projects.
- Participates and assists in the facilitation of other programs and committees as directed by the Talent & Culture Manager.
- Creates and implements new Talent & Culture programs as needed.
- Coordinates and Updates the EES Action Plan for the Talent & Culture Department, other Departments and the Hotel with respect to their developmental requirements.
- Supports the Talent & Culture Coordinator/Administrator with coordinating the monthly Coffee Date Program with the General Manager.
- Supports the Talent & Culture Coordinator/Administrator with overseeing the operation, maintenance and hygiene of the staff change rooms and staff cafeteria.
Health and Safety - Ensure a strong health and safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by South African Labour Law.
- A member of the Hotel's Sustainability Program.
Talent Acquisition and Talent Management - Together with Leaders identify employees for development, makes recommendations and monitors progress.
- Develops employees to maximize their potential and prepares them for future promotional opportunities (Mentoring Programme).
- Oversees the placement of all Hotel School Students at the Hotel and is the liaison for the School and the Hotel.
Training and Development - Direct coordinate and implement hotel and employee training programs to promote exceptional guest service experiences.
- Utilize motivational techniques to develop and implement service skills and standards.
- Assist leaders in addressing departmental training needs and to develop departmental training plans.
- Together with Leaders and the Talent & Culture Manager identifies employees for development and thereafter recommends and develops individual development plans.
- Ensure that the required training programs are conducted and keeping accurate records regarding attendance.
- Improving the standards of service and leadership skills by the effective use of training as a strategy.
- Prepares Hotel's Mandatory Grant Applications i.e. Work Skills Plan and Annual Training Report for Cathsseta.
- Actively applies for Mandatory Grants from Cathsseta to facilitate Learnership Programs and/or Skills Programmes at the Hotel.
- Oversees Onboarding Program and Succession Planning for all Positions throughout all Departments.
Qualifications
- Bachelor's degree in Human Resources, Learning & Development, or a related field.
- Proficiency in English (verbal and written), a second language an asset.Excellent communication and interpersonal skills.
- Previous Hospitality experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced, dynamic environment.
Job tags
Salary
